Comparison

idea89 vs Gorgias.

Gorgias is an ecommerce helpdesk with an AI Agent that resolves tickets. idea89 is a shopping assistant for people who have not bought yet. They meet in the middle on product questions and diverge everywhere else.

Gorgias figures on this page were taken from gorgias.com/pricing and last checked in September 2026. Pricing changes; check their site before you decide. idea89 prices are in GBP and Gorgias’s are as published, so the columns are not a like-for-like currency conversion.

Side by side

	idea89	Gorgias
Pricing	£49 / £149 / £349 per month, flat	Tiered by ticket volume; the pricing page states helpdesk plans scale from 50 to 5,000 tickets a month
AI pricing	Included in the plan	AI Agent on every plan, charged when it resolves a conversation
Volume included	1,000 / 10,000 / 50,000 conversations per month	Ticket allowances by tier; AI resolutions charged on top
Seats	No per-seat charge; team size is irrelevant to the bill	Explicitly not priced per agent
Platforms	Magento 2 & Adobe Commerce, Magento 1 & OpenMage LTS, WooCommerce	Shopify, BigCommerce, Magento, WooCommerce
Built for	Pre-purchase: discovery, recommendations, add to cart	Post-purchase: tickets, returns, order issues, support automation
Order tracking	In chat, on the storefront, before a ticket exists	Within the support workflow
Trial	Free trial, no card required	See their site for current trial terms

Where they actually differ

Different halves of the journey

Gorgias is strongest after the order exists: returns, exchanges, delivery problems, refunds. idea89 works before the order exists: helping someone choose, comparing options, checking stock, getting to the basket.

Paying per resolution vs paying per tier

Gorgias charges when its AI Agent resolves a conversation, so cost tracks volume. idea89 includes the allowance in a flat tier. Per-resolution can be better value at low volume and harder to forecast at high volume; a flat tier is the reverse.

A helpdesk is a bigger commitment

Adopting Gorgias means moving your support operation into it — inbox, macros, team, workflows. Adopting idea89 means installing a module on your storefront. Whether that is an advantage depends on whether you want to change how support works.

Magento depth

Both list Magento. idea89 additionally ships a module for Magento 1 and OpenMage LTS, which matters only if you are on that platform — but if you are, very little else is available.

Which one fits

Choose Gorgias if…

Your main problem is support volume: tickets, returns, order issues.
You want your team working out of a shared, ecommerce-aware inbox.
You would rather pay per resolution than commit to a monthly allowance.
You need macros, SLAs, and support team workflows.

Choose idea89 if…

Your main problem is conversion, not ticket volume.
You want an assistant on the storefront rather than a new support system.
You want a predictable flat bill rather than one that tracks resolutions.
You are on Magento 1 or OpenMage, where the options are thin.

Questions about idea89 and Gorgias

Is idea89 a replacement for Gorgias?

For most merchants, no. Gorgias is a support helpdesk; idea89 is a pre-purchase shopping assistant. If your problem is ticket volume, a helpdesk is the right tool. If your problem is shoppers leaving without buying, an assistant is.

Can I use both together?

Yes, and it is a reasonable setup: the assistant handles product questions on the storefront, and anything it cannot answer is handed to your existing support channel, including a helpdesk.

Does idea89 do returns and refunds?

No. It can answer questions from your returns policy and surface order status, but it does not process returns, issue refunds or modify orders. That is helpdesk territory.

How current are these figures?

Taken from Gorgias's own pricing page and checked in September 2026. Their tiers are presented through an interactive calculator rather than fixed published numbers, so check gorgias.com/pricing for a figure that matches your volume.

Judge it on your own catalogue.

Run idea89 against your real products in about two minutes and see how it answers. No install, no code, no card.

Try it on your store Start free trial

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